“I would like to congratulate all the participants in the ‘ŠKODA Challenge 2016’ and especially the winners,” says Roman Havlásek, Head of ŠKODA Aftersales. “They represent the expertise and outstanding commitment of the members of ŠKODA network around the world,” said Havlásek, adding, “Having highly qualified ŠKODA dealerships and service partners is essential for the international success of the ŠKODA brand.”
165 specialists from 30 countries attended the two-day final contest in Prague and visited ŠKODA’s headquarters in Mladá Boleslav. The final round involved theoretical and practical tasks. The best service technician, service advisor, diagnostic technician, refinisher, warehouse manager, retailer, importer representative and the members of the best teams from the Czech Republic were selected. All finalists had qualified beforehand in national qualifying rounds for the final tournament in the Czech Republic.
Zdeněk Pazderka from the Czech Republic won the award for best ŠKODA service advisor. Out of all service technicians, David Grávalos from Spain prevailed. The best refinisher was Egīls Žizenis from Latvia; best diagnostic technician Henrik Svane from Denmark. The best team came from the Czech Republic, and the best importer representative was Thomas Stockinger from Austria. The best sales advisor was Zsolt Jandó from Hungary. And number one in the field of ŠKODA warehouse management was Jánoš Bertók from Hungary.
ŠKODA is continuously investing in the skills and qualification of the partners. In some cases, this includes comprehensive training programmes at the ŠKODA Service Training Centre in Mladá Boleslav. The ŠKODA Service Training Centre combines technical and business training. The overall objective is to keep the necessary expertise of ŠKODA service workshops at the same high level around the world in order to achieve maximum customer satisfaction.
